FAQ

There are 3 eateries within the museum. La Taverne restaurant and L’auberge d’Hégenheim self-service serve regional food, while you’ll find bread, tartes flambées, snacks, cakes, etc. at the bakery.
 These eateries are managed by an independent company and for any information, please contact them using this number: +33 369 585 025.

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There are 8 shaded picnic areas (2 of which are covered) and over 120 tables for your picnics!

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Our four-legged friends are welcome, but we would ask them to be kept on a lead.

Health regulations

• An ozone disinfector is to be found at the entrance and will disinfect all visitors passing through it.
• Hydroalcoholic gel is available for your use.
• You are advised to wear a face mask.
• All the museum toilets are fitted with wash basins and soap disinfectant for washing your hands.

You will find updated information on health regulations by clicking here   www.gouvernement.fr/info-coronavirus/pass-vaccinal

 Visitors are reminded that it is the responsibility of everyone to follow shielding measures.

Our staff has taken every precaution to allow visitors to enjoy the museum under the best possible conditions for their health and safety, in accordance with government regulations.

The President and the Management of the Écomusée d'Alsace have decided :
The purpose of these rules is to inform and set the conditions for visiting the areas of the Écomusée d'Alsace (see attached map), conditions intended to ensure the safety of persons and goods of persons and property, the preservation of the site and the quality of the visit.

It is applicable in its entirety, to visitors as well as, without prejudice to the particular provisions which may be notified to them:

• To persons or groups authorised to use certain premises for meetings,
  receptions, conferences, projections or various ceremonies.
• Any person not belonging to the Association de l'Écomusée d'Alsace who is present in the
  the establishment for professional reasons.

Any visitor who does not comply with these rules or who disturbs public order may be refused entry or expelled without any right to a refund of their ticket. Failure to comply with these regulations may result in legal proceedings may be instituted.

Read the visiting rules

The museum's paths and alleys contain gravel which can make it difficult for wheelchairs and pushchairs to get around.
Wheelchairs are available at the reception of the Écomusée d'Alsace. Please contact the museum in advance to reserve a wheelchair.
Magnetic loops are available at the museum reception desk for the hearing impaired. 

If you have lost an object during your visit, please contact the museum reception by telephone on 03 89 74 44 77 or by e-mail at billetterie@ecomusee.alsace.